Tee Fashion Star cannot guarantee that the color you see on your device accurately portrays the actual color of the product you will receive.įor all press inquiries email your email will be forwarded to the right person!Īll U.S. We try to edit our photos to show the samples as life-like as possible. Why the color of the product I received look different than the one from the website?Ĭolors are very Different from One Eye to Another.Īctual colors may vary every monitor or portable devices have different capabilities to display colors and that everyone sees these colors differently. ![]() We will process the refund or replacement based on the claim and automatically send out your replacement. If your photo return is confirmed, you do not need to mail back your product.You will receive an email within 24 hours confirming that your damaged replacement will be processed.Attach your photos to an email and send them to include your ORDER NUMBER, FULL NAME and brief description.Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).If your product arrives damaged or defective in some way we offer a hassle-free replacement. We will confirm your changes have been made. Please contact soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. You may amend your order and address details within (24) hours of purchase. We cannot exchange your order after (24) hours because it will have already gone into production. To cancel your merchandise, please email: label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.Ĭancellations after (24) hours will require the customer to return the undamaged product to receive a full refund. We are committed to our customers and your satisfaction. You may cancel your order within (24) hours of purchase, MST. You must send back unwanted product at your own expense. ![]() *NOTE: we do not provide pre-paid shipping packages to send products back to us. To return your merchandise, please email: the return address and always include your ORDER NUMBER and full NAME. Custom orders are the only products on the site that are FINAL SALE items. Just return the product to us undamaged and we will refund you. We stand by our product and offer a 100% customer satisfaction guarantee. We are committed to our customers and want you to be happy. You may cancel or amend your order within 24 hours of purchase. You will receive an email as soon as it ships with all tracking details. We allow 24 hours for our customers to cancel their order.Īfter that 24 hours, we will process your order and get it ready for shipping. Tee Fashion Star Needs to Manufacture your products before Shipping. Please Note: Our larger products are considered oversize by many carriers, and additional fees may incur. You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout. We ships internationally! Shipping prices may vary based on size and location. The shipping is currently FREE to most countries. Tee Fashion Star offers Free Shipping in many areas. If it has been more than 10 days since your order has shipped and not reflected on the shipper’s website or no update tracking information since the last tracking update, please contact us at further assistance. WHY THESE HAS BEEN NO UPDATE ON MY TRACKING? Please visit our Order Status Page to track the status and location of your order. If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap. If you have questions about your tracking, simply reach out to us. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. Product orders are usually processed and shipped within 2-3 days of purchase.
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